A big little Telstra privacy breach

Update @ 23:00 ADST – Jan 21

It’s been a pretty huge day! You can continue reading this adventure in my new post; A continuing little Telstra privacy breach.

Update @ 21:00 ADST – Jan 20

Boy has this been an exciting afternoon. The official word from Telstra is “shut up and wait”. After a lengthy chat session that was escalated part-way through, I’ve been told my only option is to disable Visual Voicemail, wait for a case manager to call (24-48 hours) and wait for the other device’s owner to go to a store. So much for “hey, we’ve totally destroyed your privacy, here’s how we’re bending over backwards to help you”.

Update @ 19:00 ADST – Jan 20

Telstra’s Visual Voicemail reset is complete and (as advised) all of my old messages have been deleted. I have since done the following:

  • I asked my wife to call my number and leave a voicemail.
  • I asked the owner of my old device to reboot their phone.
  • They sent a message after the reboot not only telling me the message arrived, but repeating its contents.

Meanwhile, the email Allen said he would send with his contact link has never arrived. Telstra have also tweeted to say:

…voicemail is linked to your SIM Card, not your device, did you ensure to remove the SIM?

My SIM is now in my iPhone 6S here with me and wasn’t sent with the phone. Back to 24×7 Chat we go.

Original post @ 16:00 ADST – Jan 20

In late 2015 I performed a factory-reset on an old Apple iPhone 5 and sold it. It’s the same process I’ve done a number of times in the past (yeah, I know, I’m a gadget junkie) and before handing it over I ensured there was absolutely nothing of mine left on the device and the SIM was removed. A few hours ago the new owner let me know that they’re receiving a copy of my (visual) voicemails on the device and repeated contents and sent a screenshot of the messages to confirm it. YIKES! Continue reading