After tinkering with and trying to raise attention to a serious privacy issue in Telstra’s MessageBank Plus (their implementation of Apple’s Visual Voicemail), I’m now convinced that the issue lies within Apple’s service and not Telstra’s implementation of it.
At the end of the day my contract is with Telstra. They’re the custodians of my privacy here and with them remaining absolutely silent, I’ve had no-one else to point the finger at. But my repeated replication of the issue makes me seriously consider the fact that this cannot be limited to the Telstra network. Continue reading
There was movement at the station, for word had passed around that the media was picking up their pens…
This post follows on from yesterday’s revelation that the new recipient of a completely formatted iPhone is receiving my voicemail…
Today kicked off at full speed when I woke to a swathe of support and comments from my reddit post. There was the suggestion again that the IMEI of my old device was part of the problem, concern about the overarching privacy issues and someone suggesting that I contact Apple, which I didn’t believe was necessary. Apple definitely knows about the issue now though! But let’s take a step back… Continue reading
Update @ 23:00 ADST – Jan 21
It’s been a pretty huge day! You can continue reading this adventure in my new post; A continuing little Telstra privacy breach.
Update @ 21:00 ADST – Jan 20
Boy has this been an exciting afternoon. The official word from Telstra is “shut up and wait”. After a lengthy chat session that was escalated part-way through, I’ve been told my only option is to disable Visual Voicemail, wait for a case manager to call (24-48 hours) and wait for the other device’s owner to go to a store. So much for “hey, we’ve totally destroyed your privacy, here’s how we’re bending over backwards to help you”.
Update @ 19:00 ADST – Jan 20
Telstra’s Visual Voicemail reset is complete and (as advised) all of my old messages have been deleted. I have since done the following:
- I asked my wife to call my number and leave a voicemail.
- I asked the owner of my old device to reboot their phone.
- They sent a message after the reboot not only telling me the message arrived, but repeating its contents.
Meanwhile, the email Allen said he would send with his contact link has never arrived. Telstra have also tweeted to say:
…voicemail is linked to your SIM Card, not your device, did you ensure to remove the SIM?
My SIM is now in my iPhone 6S here with me and wasn’t sent with the phone. Back to 24×7 Chat we go.
Original post @ 16:00 ADST – Jan 20
In late 2015 I performed a factory-reset on an old Apple iPhone 5 and sold it. It’s the same process I’ve done a number of times in the past (yeah, I know, I’m a gadget junkie) and before handing it over I ensured there was absolutely nothing of mine left on the device and the SIM was removed. A few hours ago the new owner let me know that they’re receiving a copy of my (visual) voicemails on the device and repeated contents and sent a screenshot of the messages to confirm it. YIKES! Continue reading